General Information:
We are happy to serve customers worldwide. You may contact info@motorradavl.com if you have any questions not answered on this page.
Payment:
We currently accept Cashier’s Checks or PayPal* on all orders. We do not currently accept credit cards for online or phone purchases due to the high fees we are charged. *We can only accept payment via PayPal from "Verified" PayPal members whose account draws the funds from a bank account or their PayPal account. We can only ship to the "Confirmed" billing address.
Customers outside North America - please email info@motorradavl.com before placing your order.
Shipping:
We ship most orders via Fed-Ex. You may request that a signature be required on delivery. Most orders ship within 2 business days of confirmed payment. We can offer USPS service on International orders to Canada.
Shipments which are selected to be shipped by air freight are subject to additional shipping costs above those quoted in your shopping cart. This is due to possible oversize package dimensions. You will be contacted by our Shipping Department should additional charges be necessary for your item(s).
Orders being shipped outside of the United States are subject to additional shipping costs above those quoted in your shopping cart. You will be contacted by our Shipping Department with the additional costs for international shipping. You are responsible for all duties, taxes, or other fees incurred by importing your item(s). We will supply you with proof of shipping. Once your item has been given to the shipper we can no longer be responsible for your order. We cannot guarantee delivery time. If your order is refused or returned and we receive the item(s) in new condition we will issue you a refund less the shipping costs.
Shipping Damage:
All goods are carefully packaged and in good condition when shipped. If your item(s) arrive damaged you may make a claim directly with Fed-Ex or USPS. After reimbursement you can re-order your item(s). If you would like to receive your replacement item(s) more quickly you can re-order the item immediately and wait for reimbursement on the initial order when the claim is resolved.
Return and/or Exchange Policy:
Returns are accepted within 30 days of purchase if the item is still in its original packaging and in new, un-installed, re-sellable condition. Shipping fees will not be refunded. Return shipping is the responsibility of the customer. You must contact us for a Return Authorization prior to sending a purchase back. Except for warranty returns, all returned merchandise is subject to a 25% restocking fee. Returns are not accepted on electrical items, special order items, used items, and items labeled "close out". We will not accept returns or exchanges on damaged or installed items under any circumstance. We will not accept any packages returned without authorization.
Backorders:
A back-order situation may occur from time to time. We will inform you of stock availability at the time when the order is placed and you will have the option to place the item on back-order or not. As merchandise becomes available, the back-ordered item(s) will be shipped to you automatically.
Warranty:
All items purchased from Motorrad Unlimited are guaranteed to be free from defects in material and workmanship for a period of 30 days from the date of purchase. Should you encounter a defective item, please call us for a return authorization. A copy of the original sales receipt may be requested. A replacement will be sent promptly after we have received the defective item and inspected it. We reserve to right to repair any defective item at our discretion. No labor costs incurred while replacing a defective item will be considered for credit.
Errors and Omissions:
Motorrad Unlimited assumes no liability for errors in part numbers, pricing or model applications. We reserve the right to change product descriptions, prices, specifications and model applications with no further obligation and without notice. Images in the catalog or on our web site do not necessarily depict the actual product that you will receive.
Security:
Our site offers completely secure shopping so you can be assured your information is safe. You must enable "cookies" on your browser to use our secure server.
Help:
If you don't see the part you are looking for or if you have questions about a part on this site please call us at 828.505.0927 or send us an email: info@motorradavl.com
Our goal is your complete satisfaction. If there is anything that we can do to make the experience of doing business with us better, please let us know!
Thank you for shopping with us!
